Return Policy
At Soap Suds & Such, we strive to provide high-quality products and excellent customer service. Please review our return policy below:
1. All sales are final: We do not accept returns for change of mind or non-damaged products. Please consider your purchase carefully before completing your transaction.
2. Damaged Products: In the rare event that your purchase arrives significantly damaged, please contact us within 7 days of receiving your order. To be eligible for a store credit, you must provide photographic evidence of the damage. We will review the case and, if deemed eligible, issue you a store credit for the value of the damaged item.
3. Store Credit: Store credits issued for damaged products can be used to make future purchases at Soap Suds & Such. The store credit is non-transferable and has no cash value.
4. Return Process: To initiate a return for a significantly damaged product, please contact our customer service team at Sales@SoapSudsandSuch.com within the specified time frame. Our team will guide you through the return process and assist you with obtaining your store credit.
5. Exclusions: Please note that our return policy does not cover damage resulting from misuse, improper handling, or normal wear and tear. We reserve the right to deny any return request that does not meet our policy criteria.
6. Final Decision: Soap Suds & Such reserves the right to make the final decision on all return requests. We aim to provide fair and efficient resolution to any issues you may encounter with your purchase.
Thank you for shopping with Soap Suds & Such. If you have any questions or need further assistance, please do not hesitate to contact us.